Just got my first 2. Love them but need more colors. Much more organized tea space. Will eventually get about 5 more. They were out of every color but green when I ordered.
The red tin arrived in a timely fashion packaged in a box with bubble wrap and free loose tea samples. I carefully took the nice size tin out and went to place tea bags in it and noticed a small dent on the corner that prevented it from shutting properly. I received a followup newsletter of their products so I emailed them about the tin and they quickly sent a tracking of a new tin being sent and an apology. So that made me feel good.
They were perfect. They were exactly what I needed as such a reasonable price. Not to mentions that I loved the way they were packaged for shipping.