We ship within the USA . Please contact us for other countries.
USA - For orders above $55, enjoy free shipping!
USA - For smaller tea orders, the shipping is $10.
Since many of our teas are $5.00 an ounce, 12 ounces of tea will get you free shipping.
We do our best to get your orders out the same day. If you place your order after 2 PM EST, it will go out the next business day. As soon as your order is processed we email you a tracking number, generally you can track your package several hours later, except on weekends when there is limited service.
If you do not get an order confirmation or a tracking number, please check your spam folder or promotional folder, Email Us ( firstname.lastname@example.org ), or call us 585 337 0838.
For each order, we hand pack your tea into a standup foil pouch with a zip lock top. These sturdy pouches are air tight and will keep your tea fresh for months. We also put steeping instructions on each bag.
We then place the packaged loose tea into rigid mailer boxes with some recyclable paper shred for padding. We also include a packing slip with no prices listed (in case you're shipping a gift) and free samples. If you have specific samples you want, please email us or mention it in the notes of your order.
Our mailer boxes are very durable and your tea will not be crushed while in transit. The boxes are easy to open. Just slit the tape and lift the lid. The lid has our logo on it. The shipping label is on the bottom of the box. Please reuse or recycle your box.
SHOP WITH CONFIDENCE
Sometimes things go wrong and if your tea gets damaged in shipping, please contact us and we will make it right. We want you to be happy, relaxed, refreshed, and rejuvenated! :)